1. Our Promise
Every KAZIRA tea is packed fresh and sealed for aroma. If your order arrives damaged, incorrect, or not as it should be, we will make it right with a replacement or a full refund.
2. Damaged, Defective or Incorrect Items
Please inspect your order on arrival. If a pack is damaged, leaking, tampered with, past its best-before date, or not the item you ordered, contact us within 48 hours of delivery with your order number and clear photos of the product and outer packaging. We will send a replacement or issue a full refund, including any shipping charges.
3. Returns on Unopened Products
Because tea is a food product, we can only accept returns for other reasons (for example, a change of mind) within a 7-day window from delivery, and only when:
- Tea packs are unopened, with the original seal intact.
- Teaware and accessories are unused and returned in their original packaging.
- Gift sets and hampers are returned complete, with every item unopened.
For these returns, the cost of return shipping is borne by the customer and is not refundable.
4. How to Request a Return or Replacement
Email us at kaziratea@gmail.com with your order number, contact details, the reason for the request, and photos of the product. Once our team approves the request, we will schedule a reverse pickup or share drop-off instructions.
5. Refunds & Processing Timelines
Returned items are inspected on arrival, and we will confirm approval or rejection within 3 business days of receipt.
Approved refunds are processed to your original payment method and may take 5 to 7 business days to reflect in your account, depending on your bank. Cash on Delivery (COD) orders are refunded via direct bank transfer or store credit.
6. Non-Returnable Items
For hygiene and food-safety reasons, the following cannot be returned unless they arrived damaged or incorrect:
- Opened tea packs, or packs with a broken seal.
- Gift cards.
- Personalised or custom-made gift sets and hampers.